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Welcome to Fieldside Thrift! We're excited to have you join our platform and reach a wider audience. Below, you'll find essential information and guidelines for everyone looking to sell on our marketplace:

Getting Started

  • Registration: To start selling, create a seller account on our platform. Provide accurate information and ensure compliance with our terms of use.
  • Product Listings: Create detailed and accurate listings for your products. Include high-quality images, clear descriptions, and relevant details.
  • Pricing: Set competitive and transparent prices for your products. Be sure to include any additional costs such as shipping.

Listing Guidelines

  • Accurate Descriptions: Listings must accurately represent the product's features, condition, and specifications. Misleading or false information is prohibited.
  • Images: Use high-quality images that showcase your product from different angles. Images should be clear and not include any watermarks or promotional materials.
  • Prohibited Content: Ensure your listings adhere to our policies regarding prohibited items, explicit content, and intellectual property rights.

Order Processing

  • Timely Processing: Aim to process orders promptly. Communicate with buyers and provide estimated shipping times.
  • Shipping: Provide accurate shipping options and costs. Clearly state your shipping policies, including estimated delivery times.
  • Returns and Refunds: If you have a return policy/preference, please communicate this with buyer before sale. Process returns promptly and communicate with buyers throughout the process.

Communication

  • Professionalism: Maintain professional and courteous communication with buyers. Respond to inquiries in a timely manner.
  • Notifications: Keep buyers informed about order status, shipping, and any delays that may arise.
  • Returns and Refunds: Process returns promptly and communicate with buyers throughout the process.

Communication

  • Product Quality: Ensure the quality of your products meets or exceeds customer expectations.
  • Packaging: Package products securely to prevent damage during transit. Consider eco-friendly packaging options.

Feedback

  • Feedback Handling: Address buyer/seller concerns and issues promptly. A good response to negative feedback can help mitigate its impact.

Legal and Tax Obligations

  • Legal Compliance: Adhere to all applicable laws and regulations related to product safety, labelling, and consumer protection.

Community Guidelines

  • Respectful Behaviour: Interact with buyers and sellers respectfully and professionally.
  • No Spam or Self-Promotion: Avoid spamming or promoting your products excessively in unrelated contexts.

Support and Assistance

If you have questions, need assistance, or encounter issues while selling and buying on Fieldside Thrift, our dedicated support team is here to help. Contact us
at Support@fieldsidethrift.com for any inquiries.

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we hope you are satisfied.
As we are a new company, aspiring to suit all users, we welcome your feedback.’

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